Terms & Conditions

These terms govern your use of BizOneFlow (the "Service"). BizOneFlow is managed by Blackcrest. In these terms "we", "us" and "our" mean Blackcrest, Surat, Gujarat, India. By creating an account, paying for a plan or using the Service you agree to them. If you use the Service for a business, you confirm you can bind that business.

1. What the Service is

BizOneFlow is software for managing your own leads, customers and day-to-day business work: a CRM and sales pipeline, quotations and GST invoices, payment tracking, tasks and reminders, meeting-booking links, WhatsApp messaging through your own WATI account, and an agency client hub.

We do not sell leads. BizOneFlow is a lead management tool, not a lead marketplace or data broker. We do not sell, rent, broker or supply leads, phone numbers, email lists or any customer data to anyone. Every lead in a workspace was put there by that workspace's owner or team — typed in, imported from their own spreadsheet, captured through their own forms and links, or saved from public business listings that they searched for themselves.

2. Your account

You must give accurate information and keep your password secure. You are responsible for everything done through your workspace, including by team members you invite. Tell us promptly if you suspect unauthorised access.

3. Plans, prices and payment

• The Service is sold as yearly plans, priced in Indian rupees (INR). There is no free trial: a new workspace is activated when its first payment is made.
• Prices are shown on the pricing page and exclude GST, which is added at the applicable rate (currently 18%) at checkout.
• Payments are processed by Razorpay (UPI, cards, netbanking). We never see or store your card or bank details.
• Plans renew automatically each year until auto-renewal is turned off in Billing. Plans, prices and limits may change with prior notice; a change never applies to a period you've already paid for.
• If a renewal payment fails you have 5 days to fix it before the workspace is locked. Locked workspaces keep their data; you can resume by renewing.
• Refunds and cancellation are covered in our Refund & Cancellation Policy. How the Service is delivered is covered in our Shipping & Delivery Policy.

4. Your data

You own the data you put into the Service ("Customer Data"). You give us permission to store and process it only to provide the Service to you. You are responsible for having the right to store the personal data of your leads, contacts and clients, and for complying with the laws that apply to your communications — including consent for WhatsApp and marketing messages.

5. Acceptable use

• Don't use the Service for spam, harassment, fraud, or anything unlawful.
• Only message people who have a lawful basis to hear from you — for example, they enquired, are your customers, or have agreed to be contacted. Honour opt-outs: a recipient who replies STOP is excluded from bulk sends.
• Don't use the Service to build, sell, rent or distribute lists of leads, phone numbers or personal data, or to resell data you obtained through it.
• Don't attempt to access another workspace's data, probe or disrupt the Service, or reverse-engineer it.
• Messages sent through WhatsApp must follow WhatsApp's and your provider's (WATI) policies. You are responsible for your messaging, your templates and your opt-ins.

6. Prospect Search

Some plans include Prospect Search, a lookup of businesses that have published their details on public listings such as Google Maps, so that you can save the ones relevant to you into your own CRM. It is a search tool, not a data product: we do not own, compile or sell those listings, we do not guarantee their accuracy, and you are responsible for how you use and contact the businesses you find, including compliance with applicable law and the rules of the channel you use.

7. Third-party services

The Service connects to services you choose, such as WATI (WhatsApp), Google, Meta and Razorpay. Their terms and charges apply separately, and we are not responsible for their availability.

8. AI features

Some features use artificial intelligence to draft content. Output may be inaccurate or unsuitable — review it before using or sending it. Your Customer Data used for these features is sent to our AI provider solely to produce the result.

9. Availability and support

We work to keep the Service available but do not guarantee uninterrupted operation. We may perform maintenance and will try to give notice of significant planned downtime. Support is available at support@bizdesk.app.

10. Suspension and termination

You can cancel anytime from the Billing page. We may suspend a workspace that breaches these terms or puts the Service or others at risk. After termination we keep your data for a limited period so you can export it, then delete it as described in the Privacy Policy.

11. Liability

The Service is provided "as is". To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits or lost data, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

12. Changes and governing law

We may update these terms and will notify you of material changes. Continued use after a change means you accept it. These terms are governed by the laws of India; the courts at Surat, Gujarat have jurisdiction.

13. Contact

BizOneFlow is managed by Blackcrest. Questions about these terms: support@bizdesk.app. See also our Contact page.