Refund & Cancellation Policy

How billing works

Plans are billed once a year, up front, in Indian rupees, and unlock immediately. GST is added at checkout. There is no free trial. Payments are processed by Razorpay.

7-day refund on your first purchase

If BizOneFlow isn't right for you, email us within 7 days of your first payment and we'll refund it in full — no questions asked.

Renewals

• If you're charged for a renewal you didn't intend and contact us within 7 days of the charge, we'll refund it in full, provided you haven't substantially used the new year.
• Duplicate or incorrect charges are always refunded.
• Otherwise, payments for a period already started aren't refundable, and we don't pro-rate partial years.
• Upgrading mid-year charges only the difference for the remaining time; downgrades take effect at the end of the current year.

Cancelling

Turn off auto-renewal anytime from Billing in the app. You keep full access until the end of the year you've paid for, and we don't charge you again. You can export all your data at any time.

How refunds are paid

Approved refunds go back to the original payment method (card, UPI or bank account) through Razorpay. We initiate them within 2 working days of approval, and they typically show up within 5–7 working days, depending on your bank.

How to ask

BizOneFlow is managed by Blackcrest. Email support@bizdesk.app from your account's email address with the date and amount of the charge, or use the Contact page. We reply within one working day.